Frequently Asked Questions
Glass Casting
What is Glass Casting?
Glass casting is the process of directing molten glass into a mold where it solidifies. Each piece is handcrafted, making every item unique. Minor air bubbles may be present due to the nature of the process. Some items may contain recycled materials.
- Note: Every piece is handcrafted, and no two pieces are alike. You may have some little air Bubble on the glass. May contain recycled material
- This is art and not everyone interprets art the same way. These pieces are a creation of the artist based on his skills and knowledge of the art.
What is the Metal Work Craftsmanship Consumables Fee?
The Metal Work Craftsmanship Consumables Fee covers the cost of materials used in the creation of our metal artworks, such as welding rods, metal sheets, and finishing compounds. These consumables are essential to achieve the high-quality finish and durability expected of our pieces. This fee ensures we use only the best materials for each piece without compromising on the artistic integrity and quality of our work.
What is the Energy Surcharge Fee?
The Energy Surcharge Fee is applied to help offset the significant energy costs associated with glass and metal art production, including the use of furnaces, welding equipment, and other machinery. Energy costs can vary, influencing the cost of production. This surcharge reflects the current market rates for energy, allowing us to maintain the highest standards of production without increasing our base prices significantly. This fee is adjusted according to fluctuations in energy prices, ensuring transparency and fairness in how it is applied.
What is Artisan Custom Glass?
Artisan Custom Glass refers to our bespoke glass crafting service where each piece is individually designed and handcrafted by skilled artisans. This service allows for a high degree of customization, enabling clients to participate in the creation process from concept to completion. Whether you're seeking a unique color blend, a specific shape, or a personalized design incorporating elements like engraving or inclusions, our Artisan Custom Glass service provides the flexibility and expertise to bring your vision to life.
Why choose Artisan Custom Glass?
Choosing Artisan Custom Glass means opting for a piece that is not only unique and tailored specifically to your preferences but also crafted with the utmost attention to detail and quality. Our artisans utilize traditional techniques combined with modern innovations to create stunning, durable works of art that can be treasured for generations. This service is perfect for those who value originality and craftsmanship in their decor or as a meaningful, personalized gift.
Paper Proof
How many revisions are allowed for Paper Proof?
One revision is allowed without additional charges. Additional revisions cost $12 each.
Personalization on Custom Order:
- Labor and material cost used to that point will be billed.
- We charge for any artwork, sample or piece carries a requested time of preparation, design and production.
- If the order is canceled, The customer assumes responsibility for the payment of fees and costs of this time
and agree to comply with this payment if required. This debt is liquidated and due and payable at the time.
Catalog Request
How often does your product catalog change?
Our product offerings change monthly. We recommend using our website to view our latest products.
Delivery and Production Time
What are the delivery and production times?
- Delivery Time: 1 to 6 business days depending on the zone. All shipping times are for business days only.
- Business days include weekdays Monday through Friday excluding Holidays.
- We use different delivery carriers (UPS, FEDEX, and USPS)
- Delivery cost, set up, etch cost are calculated at the end of the order.
- Therefore we are not responsible for delays caused by accidents, weather conditions and defects in materials.
- Production Time:
- In-stock items: 4 to 5 days (depending on inventory).
- Commissioned works: Production time will be determined based on the project's requirements.
Please note, we are not responsible for delays caused by accidents, weather conditions, or material defects.
Rush Service
Do you offer Rush Service?
Rush Service is available on most products for an additional charge. Contact Customer Service for a quotation. Clearance items are not eligible for Rush Service.
Terms and Credit Policy
What are your payment terms?
Payment in advance is required. We accept:
- Visa
- MasterCard
- American Express
- Discover
- Money Order
- Purchase Order (Corporations, Universities, and Government only)
Please send Purchase Orders by email to [email protected]
Returned Check Fees: In the event that a check issued to our company is returned by the bank for any reason, a returned check fee of $40 will be applied to cover administrative and processing costs involved.
Late Payment Interest: All payments must be made according to the deadlines established in the invoice or contractual agreement. In the case of late payment, an interest rate of 2% per month will be applied to the outstanding balance, accruing daily from the due date until the payment is fully made.
hese charges and interest are implemented to ensure the efficiency and continuity of our services, and to compensate for the financial costs incurred by payment delays.
Please be sure to review and understand these terms before conducting transactions with our company. Your continued use of our services implies acceptance of these conditions.
Mold or Die
Who owns the molds or dies used for manufacturing?
All dies and materials required for the manufacture of an order remain the property of Dax Art Studio. We charge only for the die-making process. Dies remain in inventory and are recycled after two years of inactivity.
PMS Color Matching
Can you match colors with the PMS color chart?
While we offer various color options in glass, they cannot be matched with the PMS color chart.
Cancellations and Corrections
What is your policy on cancellations and corrections?
The cost of labor and materials used until the process developed will be invoiced, taking into consideration the date of cancellation and/or correction.
Catalogs & Trademarks
Who is responsible for trademark and copyright infringements?
Customers must accept full responsibility for any claims or litigation arising from alleged infringement of trademarks and/or copyrights. All logos and photos shown are for illustration purposes only and require permission from the trademark or copyright owner for use.
Refund Policy
What is your refund policy?
To be eligible for a refund, the product must be returned within 30 calendar days of purchase, in the same condition as received. Refunds will be processed to the original payment method. Please allow 5 to 10 business days for the refund to reflect on your credit card statement. Returns initiated after 30 days or damaged products are not eligible for a refund.
Cancellation/Return/Exchange Policy
What are the cancellation, return, and exchange policies?
- Stock Items: No extra cost for cancellation before shipping.
- Personalization or Custom Order: Labor and material costs used up to that point will be billed.
Shipping Policy
Who bears the shipping costs for returns?
If a return is due to our error, we will cover the return shipping costs. If the customer wishes to return the product, they are responsible for the return shipping costs. A credit can be applied, excluding delivery charges.
Free Set-Up (Logo)
What file formats do you accept for logo uploads?
Please email graphics in PDF, AI, EPS, or Corel Draw formats. Adobe Illustrator "Vector ../graphics" is preferred. All fonts should be converted to paths. If camera-ready art is not supplied, an additional $35.00 per hour will be charged.
Artwork Service
Do you offer artwork modification services?
Yes, artwork modification is available at the following rates:
- One or two colors: $25 per hour
- Three or more colors: $35 per hour
For a final price, please send an email with the logo to [email protected]